Welcome to Critical Computer Solutions. These Terms and Conditions govern your access to and use of our website criticalcs.com and any services, content, tools, or materials provided by us, including IT support services. By accessing our website or using our Services, you agree to be legally bound by these Terms.
Use of Website and Services
You may use our website and Services for lawful purposes only. You must not:
- Violate any applicable laws or regulations;
- Infringe on our intellectual property or the rights of others;
- Attempt to gain unauthorized access to systems or networks;
- Interfere with or disrupt the functionality of the website or Services.
We reserve the right to suspend or terminate your access to the website or Services if you violate these Terms.
Services Provided
Critical Computer Solutions offers IT support services, which may include:
- Remote and on-site support
- Troubleshooting hardware and software issues
- System maintenance and upgrades
- Network configuration
- Data recovery and backup solutions
- Cybersecurity and virus removal
Service availability and response times may vary depending on service level agreements (SLAs), if applicable.
Client Obligations
As a client, you agree to:
- Provide accurate and complete information when requesting Services;
- Ensure all necessary backups are completed prior to any service engagement;
- Maintain valid software licenses for systems we work on;
- Cooperate with our technicians and provide appropriate access to systems;
Not misuse or resell our Services.
Payments and Fees
Payment terms, rates, and billing cycles will be communicated clearly in service agreements, quotes, or invoices. Unless otherwise agreed in writing:
- Payment is due upon receipt of invoice;
- Late payments may incur interest or service suspension;
- All fees are non-refundable unless otherwise specified.
We reserve the right to revise pricing or billing terms upon reasonable notice.
Intellectual Property
All content on this website, including text, graphics, logos, software, and other materials, is the property of Critical Computer Solutions or its licensors and is protected by copyright, trademark, and other intellectual property laws.
You may not reproduce, distribute, or use any content from our website without our express written permission.
Confidentiality
We may have access to sensitive information during the course of providing IT support. We will:
- Treat all client data and system information as confidential;
- Not disclose such information to third parties except where required by law or with your permission;
Take reasonable precautions to protect your information.
Limitation of Liability:
We do our best to provide reliable and effective support, but we cannot guarantee uninterrupted or error-free service. You agree that:
- Critical Computer Solutions is not responsible for any data loss, system damage, or business interruption resulting from service;
- Our liability is limited to the amount paid by you for the specific service provided;
We are not liable for any indirect, incidental, or consequential damages
Warranties Disclaimer
All services and content are provided “as is” without any warranties, express or implied. We disclaim all warranties, including but not limited to fitness for a particular purpose, merchantability, or non-infringement.
Governing Law
These Terms shall be governed by and construed in accordance with the laws of Michigan, without regard to its conflict of law principles. Any disputes will be resolved in the courts of Calhoun County.
Change to Terms
We reserve the right to update or modify these Terms at any time. If we make significant changes, we will notify you by posting the revised Terms on our website. Continued use of the website or Services constitutes acceptance of the updated Terms
Contact
For any questions or concerns about these Terms and Conditions, please contact us:
Critical Computer Solutions
Phone: (269) 288-2983
Address: 299 E Columbia Ave, Ste. A, Battle Creek, MI 49015
Website: criticalcs.com